Shipping Policy

Shipping Cost

1. Complimentary Worldwide Shipping: We are delighted to offer free shipping on all orders, regardless of the destination. There is no minimum purchase requirement, and the shipping fee is waived for every customer across the globe. This policy applies to all orders, without considerations of weight and size.
2. Express Shipping Option: For those who need their purchases faster, we offer an express shipping service for an additional fee of $25.95. In the event that express shipping is not available for your location or if specific uncontrollable factors (such as taxes or traffic delays) prevent us from delivering via express shipping, a full refund of the express shipping fee will be issued. Please note, express shipping may not be offered to certain countries, including but not limited to Croatia and Brazil, under normal circumstances.

Shipping Time

1. Order Processing Time: After your payment has been verified, please allow 1-5 business days for us to process your order before shipping. This processing time is not included in the delivery time.
2. Holiday and Weekend Shipping: Deliveries during holidays and weekends may experience delays.
3. Delivery Timeframes:
   • Express Shipping: Orders will be processed within 1-5 days, with an average delivery time of 3-7 working days under typical conditions. Please get in touch with us if the total delivery time exceeds 20 days, as it might indicate that your parcel is lost. In such cases, a full refund will be issued to your payment account.
   • Standard Shipping: For standard shipments, orders are processed in 1-5 days, with an expected delivery time of 7-15 working days under average conditions. Should the total delivery time exceed 45 days, please contact us for a full refund due to the potentially lost parcel.

Delivery Times By Country:

• UK, USA, France: Standard 5-13 working days; Express 3-6 working days
• Australia, Belgium, Canada, and Other Selected Countries: Standard 10-20 working days; Express 3-6 working days
• Malta, Turkey, Bulgaria, and Other Selected Countries: Standard 10-25 working days; Express 3-7 working days
• Saudi Arabia, United Arab Emirates, and Other Selected Countries: Standard 10-25 working days; Express 3-7 working days
• Other Countries: Standard 15-25 working days

Please Note: All shipments are traceable for your convenience and peace of mind.

Shipping Address

1. Accuracy: Customers are responsible for ensuring the accuracy of their shipping addresses. Any costs resulting from incorrect addresses will be borne by the customer.
2. Restricted Areas: Unfortunately, we do not ship to Africa (with the exceptions of Egypt and South Africa), nor do we accept PO Box, BFPO (UK), or APO/FPO addresses.

Unsuccessful Delivery Attempts

In instances where a delivery cannot be completed, the following steps will be taken to resolve the issue promptly as possible:

1. Order Cancellation Requests: If you wish to cancel your order, please inform us immediately. For orders that have already been dispatched, acceptance of the delivery is required, followed by a reference to our returns policy for further actions. We will not bear for any refusal to accept delivery without prior cancellation notification.
2. Reasons for Unsuccessful Delivery: An order may be returned to us for one of the following reasons:
   • Incorrect or incomplete shipping address provided by the customer.
   • The shipping company was unable to contact the recipient, or the recipient was not present at the delivery location during the delivery attempts.
   • The recipient did not collect the package within the stipulated time when a collection request was made.
   • Customs or our team contacted the recipient for delivery facilitation, but the recipient refused the parcel without consulting us first.
3. Customer’s Responsibility: If the delivery failure occurs due to an incorrect address, absence of the recipient, non-collection, or refusal without prior contact, the customer will be responsible for:
   • A shipping fee for returning the parcel to us, calculated as 10% of the parcel’s value, with a maximum charge of $40. This fee applies if the customer opts for a refund.
   • An additional $15 charge if the customer prefers the order to be redelivered to a corrected or alternative address.

Please ensure accuracy in the shipping details you provide and maintain availability for contact by the courier service to facilitate successful delivery. Our aim is to avoid any inconvenience associated with delivery failures or delays.

Return Policy

1. We accept returns within 30 days of receipt most items in good condition. Please refer to our detailed return policy for more information.
2. Returns will be processed within 7-10 business days after we receive your package. The refund will be issued to your original payment account, as per your request.

How to Return

1. Contact our customer service to initiate the return process within 30 days upon receiving your items. Please provide a reason for returning along with photos or a video as proof.
2. Once your request is approved, you will get the detailed return instructions. It is important that you send your return package using a traceable method to ensure its safe delivery.

Shipping Policy Updates

We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the.

Contact Information

For any further queries or assistance regarding our shipping policy, you’re welcome to contact us through our Live Chat or email us at sales@tdmercado.com. Our customer service team is available to provide support and answer any questions you may have.

Effective Date

This shipping policy is effective as of Jan 01 2024.

Please note this policy is subject to change to comply with laws, regulations, or to reflect the occasional changes in our operational practices. We encourage customers to review it periodically.

Thank you for choosing [Your Company Name] for your needs. We are dedicated to providing you with a seamless shopping experience and we appreciate your understanding of our shipping policies.