Contact - TD Mercado

20-22 Wenlock Road, London N1 7GU, United Kingdom.
Phone: +1 647 947 9546
Email: [email protected]

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If you’d like further information about Xstore and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

FAQ

Please read our FAQ before sending us a message.

What shipping methods do you offer?

We offer 3 shipping methods:

1. Expedited Express
2. Standard Express
3. Free Shipping

Free Shipping is for ALL products, worldwide. To keep it simple for all our customers, we have got flat rate for Standard Express Shipping and Expedited Express Shipping.

How to change the shipping method?

If your order has not been paid, we recommend that you cancel the current order and then replace it with another shipping method.

If your order has already been paid, the shipping method can be changed before shipment. Changing to a faster shipping method will incurs additional shipping cost. Please contact us to help you change it.

Why am I being asked to pay an extra fee when delivery?

TD Mercado (UK) Limited – will never charge you extra fees. If you are asked to pay an extra fee when delivery, please check the details of the fee with courier company. Under normal circumstances, this fee may be the cost incurred during customs clearance. This fee is the responsibility of the customer.

Our warehouses are in the following countires:

China
India
United Kingdom
Canada
United States
Spain

so when the package arrives in your country, the customs of your country may charge you a fee.

Who should bear the tariff?

A tariff is a tax imposed on imported goods and services. It is the fee charged by national government to people who buy goods from abroad. Paying tariff is the obligation of the importer (buyer). TD Mercado (UK) Limited or Dwarkadhish E-Commerce Private Limited does not bear any tariff. Please refer to the customs laws of each country for details.

Can I refuse to pay tariff?

According to the customs laws, paying tariff is the obligation of the importer (buyer). If you refuse to pay tariff, then your country’s customs will not deliver the package to you. In this case, tdmercado.com will not be responsible for any fees and cannot refund the order fee to you.