tdmercado.com is a Joint Venture between TD Mercado (UK) Limited and Dwarkadhish E-Commerce Private Limited.
We value the trust you place in us. That’s why we insist upon the
highest standards for secure transactions and customer information
privacy. Please read the following statement to learn about our
information gathering and dissemination practices.
Note: Our privacy policy is subject to change at any
time without notice. To make sure you are aware of any changes, please
review this policy periodically.
By visiting this Website you agree to be bound by the terms and
conditions of this Privacy Policy. If you do not agree please do not use
or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
1. Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal
information which is provided by you from time to time. Our primary goal
in doing so is to provide you a safe, efficient, smooth and customized
experience. This allows us to provide services and features that most
likely meet your needs, and to customize our Website to make your
experience safer and easier. More importantly, while doing so we collect
personal information from you that we consider necessary for achieving
this purpose.
In general, you can browse the Website without telling us who you are
or revealing any personal information about yourself. Once you give us
your personal information, you are not anonymous to us. Where possible,
we indicate which fields are required and which fields are optional. You
always have the option to not provide information by choosing not to
use a particular service or feature on the Website. We may automatically
track certain information about you based upon your behavior on our
Website. We use this information to do internal research on our users’
demographics, interests, and behavior to better understand, protect and
serve our users. This information is compiled and analyzed on an
aggregated basis. This information may include the URL that you just
came from (whether this URL is on our Website or not), which URL you
next go to (whether this URL is on our Website or not), your computer
browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of
the Website to help analyse our web page flow, measure promotional
effectiveness, and promote trust and safety. “Cookies” are small files
placed on your hard drive that assist us in providing our services. We
offer certain features that are only available through the use of a
“cookie”. We also use cookies to allow you to enter your password less
frequently during a session. Cookies can also help us provide
information that is targeted to your interests. Most cookies are
“session cookies,” meaning that they are automatically deleted from your
hard drive at the end of a session. You are always free to decline our
cookies if your browser permits, although in that case you may not be
able to use certain features on the Website and you may be required to
re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on
certain pages of the Website that are placed by third parties. We do
not control the use of cookies by third parties.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such
as a billing address, a credit / debit card number and a credit / debit
card expiration date and/ or other payment instrument details and
tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or
other message areas or leave feedback, we will collect that information
you provide to us. We retain this information as necessary to resolve
disputes, provide customer support and troubleshoot problems as
permitted by law.
If you send us personal correspondence, such as emails or letters, or
if other users or third parties send us correspondence about your
activities or postings on the Website, we may collect such information
into a file specific to you.
We collect personally identifiable information (email address, name,
phone number, credit card / debit card / other payment instrument
details, etc.) from you when you set up a free account with us. While
you can browse some sections of our Website without being a registered
member, certain activities (such as placing an order) do require
registration. We do use your contact information to send you offers
based on your previous orders and your interests.
2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To
the extent we use your personal information to market to you, we will
provide you the ability to opt-out of such uses. We use your personal
information to resolve disputes; troubleshoot problems; help promote a
safe service; collect money; measure consumer interest in our products
and services, inform you about online and offline offers, products,
services, and updates; customize your experience; detect and protect us
against error, fraud and other criminal activity; enforce our terms and
conditions; and as otherwise described to you at the time of collection.
With your consent, we will have access to your SMS, contacts in your
directory, call history, location and device information and we may also
collect and store your PAN and Aadhaar data to check your eligibility
for certain products/services including but not limited to providing
credit) being offered by us, our affiliates or our lending partners. In
the event that consent to such data is withdrawn in the future, we will
stop collection of such data but continue to store the data (save for
Aadhaar data) and use it for internal purposes to further improve our
services.
In our efforts to continually improve our product and service
offerings, we collect and analyse demographic and profile data about our
users’ activity on our Website.
We identify and use your IP address to help diagnose problems with
our server, and to administer our Website. Your IP address is also used
to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys.
These surveys may ask you for contact information and demographic
information (like zip code, age, or income level). We use this data to
tailor your experience at our Website, providing you with content that
we think you might be interested in and to display content according to
your preferences.
Cookies
A “cookie” is a small piece of information stored by a web server on a
web browser so it can be later read back from that browser. Cookies are
useful for enabling the browser to remember information specific to a
given user. We place both permanent and temporary cookies in your
computer’s hard drive. The cookies do not contain any of your personally
identifiable information.
3. Sharing of personal information
We may share personal information with our other corporate entities
and affiliates. These entities and affiliates may market to you as a
result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This
disclosure may be required for us to provide you access to our Services,
to comply with our legal obligations, to enforce our User Agreement, to
facilitate our marketing and advertising activities, or to prevent,
detect, mitigate, and investigate fraudulent or illegal activities
related to our Services. We do not disclose your personal information to
third parties for their marketing and advertising purposes without your
explicit consent.
We may disclose personal information if required to do so by law or
in the good faith belief that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process. We may
disclose personal information to law enforcement offices, third party
rights owners, or others in the good faith belief that such disclosure
is reasonably necessary to: enforce our Terms or Privacy Policy; respond
to claims that an advertisement, posting or other content violates the
rights of a third party; or protect the rights, property or personal
safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal
information with another business entity should we (or our assets) plan
to merge with, or be acquired by that business entity, or
re-organization, amalgamation, restructuring of business. Should such a
transaction occur that other business entity (or the new combined
entity) will be required to follow this privacy policy with respect to
your personal information.
4. Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. tdmercado.com is not responsible for the privacy practices or the content of those linked websites.
5. Security Precautions
Our Website has stringent security measures in place to protect the
loss, misuse, and alteration of the information under our control.
Whenever you change or access your account information, we offer the use
of a secure server. Once your information is in our possession we
adhere to strict security guidelines, protecting it against unauthorized
access.
6. Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving
non-essential (promotional, marketing-related) communications from us on
behalf of our partners, and from us in general, after setting up an
account.
If you want to remove your contact information from all tdmercado.com lists and newsletters, please visit unsubscribe
7. Advertisements on tdmercado.com
We use third-party advertising companies to serve ads when you visit
our Website. These companies may use information (not including your
name, address, email address, or telephone number) about your visits to
this and other websites in order to provide advertisements about goods
and services of interest to you.
8. Your Consent
By using the Website and/ or by providing your information, you
consent to the collection and use of the information you disclose on the
Website in accordance with this Privacy Policy, including but not
limited to Your consent for sharing your information as per this privacy
policy.
If we decide to change our privacy policy, we will post those changes
on this page so that you are always aware of what information we
collect, how we use it, and under what circumstances we disclose it.
9. Grievance Officer
In accordance with Information Technology Act 2000 and rules made
there under, the name and contact details of the Grievance Officer are
provided below:
Grievances Department, Dwarkadhish E-Commerce Private Limited A-3, Modern Row House, Nageshwar Road, Dwarka, Gujarat 361335. India. Email: grievance.officer@tdmercado.com
Time: Mon – Fri (11:00 – 20:00 IST)
10. Questions?
Please contact us regarding any questions regarding this statement.
